Privacy Policy
Article 1 – Data Collection
We only collect the information necessary to process your orders, improve our services, and communicate with our customers. The data collected may include: name, surname, postal address, email address, phone number, and payment details.
Article 2 – Use of Data
Personal data collected is used to:
- Process and ship your orders
- Provide customer support and after-sales service
- Enhance user experience and improve our services
- Inform you about news, offers, and promotions (if you have given consent)
Article 3 – Data Protection
We implement technical and organizational security measures to protect your personal data against unauthorized access, misuse, loss, or disclosure. Your payment information is processed through secure payment platforms and is never stored on our servers.
Article 4 – Data Sharing
Your data is never sold. It may only be shared with trusted partners such as payment providers and delivery services (e.g., DHL), strictly for the purpose of processing your orders.
Article 5 – User Rights
In accordance with applicable regulations (GDPR and Law 09-08 in Morocco), you have the following rights:
- Right of access to your personal data
- Right to rectification or deletion
- Right to object to data processing
- Right to withdraw your consent at any time
To exercise your rights, you may contact us at: contact@botanicaalma.com
Article 6 – Data Retention
Your personal data is retained only for the duration necessary to process your orders and maintain the business relationship. Some data may be kept to comply with legal or accounting obligations.
Article 7 – Cookies
Our website uses cookies to improve your browsing experience and measure traffic. You can configure your browser to refuse or manage cookies.
Article 8 – Policy Updates
We reserve the right to update this Privacy Policy at any time. Any changes will be published on this page with a revision date.